Melbourne High School is a public high school located in
Brevard County Florida. The school serves a diverse population of just over
2000 students. In addition to the students there are also 125 teachers and 85
additional administrative and support staff. Like most organizations of this
size in the 21st century Melbourne High School has come to rely
heavily on computer systems in both the class room and in administrative
offices. The campus currently has 750 student, teacher and administrator
computers wired to the local network in addition to supporting approximately
1000 wireless devices on any given day.
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| Melbourne High School |
The responsibility of maintaining all of the machines and
network infrastructure on campus currently falls to just one technology
associate. The Melbourne High School technology associate will need assistance
with repairing malfunctioning computers, upgrading of the campus network and
installing software upgrades for copiers/printers across the 40 acre campus.
The major project for this internship will consist of the rewiring of the
Virtual Local Area Network (VLAN) at Melbourne High School, and its sister
school Indialantic Elementary. In addition to the rewiring of the network and
repairing the machines there is also a large stack of teacher work request
forms that have to be completed. The request forms consist of all of the
specialized programs and projects that individuals or departments would like to
be fulfilled before the beginning of the school year. The requests run the
spectrum from simple program installs to setting up cloud based calendars for
the guidance department. Fulfilling these requests should enable faculty and
staff to maximize efficiency through proper machine and program use.
By completing this internship I hope to gain the following skills and abilities:
- Develop
an understanding of Local Area Networks (LAN)
- Gain
knowledge in troubleshooting and repairing educational technology
- Gain
knowledge of all school-based programs and support software
- Understand
all of the responsibilities of the school-based technology associate
Activities and Tasks
To achieve my objectives, I will:
- Undergo
three-day training session on Virtual Large Area Networks (VLAN), computer
hardware, software, printers and servers.
- Implement,
maintain and troubleshoot Wide Area Network (WAN)/LAN equipment, workstation
machines and software.
- Provide
assistance to school staff on the effective use of computer applications
- Attend
technology in-services pertinent to network management and software programs
- Become
proficient with the use of diagnostic and management software in order to
maintain the proper use of equipment
- Provide
customer service and assist all teachers and staff with the implementation of
technology to increase efficiency and productivity
Products
To demonstrate achievement of my objectives, I will submit
for my internship portfolio:
- An
interactive calendar that details every day of internship and tasks completed
- A
collaborative media center sign-up sheet using GoogleDocs replacing the current
paper and pencil sign- up sheet
- Record
of repair actions performed, both hardware and software all hardware/software
on non-functioning machines
- Record
of software upgrades for next school year
- Map
created of school VLAN used to prepare for system upgrade
Projected Timeline
Week 1
 |
| Building 9 Computer and Equipment Room Before Upgrade |
- Orientation
- Supervised
repair of computer hardware/software
- Inspect
all rooms for functioning 21st century equipment
- Assist
and respond to all service calls
- Begin
mapping school VLAN
- Prepare
all media center computers for summer school (load software, ensure machine
functionality)
Week 2
- Repair/replace
hardware/software on all reported/backlogged machines
- Complete
digital signup sheet for media center
- Configure
Outlook 2013 calendar for guidance office
- Continue
mapping school VLAN
- Assist
administration and faculty with operation of new programs/ software
- Assist
and respond to all service calls
Week 3
- Attend
copier machine training at school board main office (school is receiving eight
new copiers which all require software upgrades and staff training)
- Repair/replace
hardware/software on all reported/backlogged machines
- Prepare
computer labs for floor waxing (all network cables are connected through floor
ports which floor wax can destroy.
- Continue
mapping school VLAN
- Assist
administration and faculty with operation of new programs/ software
- Assist
and respond to all service calls
Week 4
- Rewire
and reconfigure entire School VLAN (see
attached document for detailed description)
- Assist administration and faculty with operation of new programs/ software
- Assist and respond to all service calls